Experience Design

Experience Design
Publisher John Wiley & Sons
Release Date
Category Business & Economics
Total Pages 240
ISBN 9781118728390
Rating 4/5 from 21 reviews
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Bridge the gap between business and design to improve thecustomer experience Businesses thrive when they can engage customers. And, whilemany companies understand that design is a powerful tool forengagement, they do not have the vocabulary, tools, and processesthat are required to enable design to make a difference.Experience Design bridges the gap between business anddesign, explaining how the quality of customer experience is thekey to unlocking greater engagement and higher customer lifetimevalue. The book teaches businesses how to think about design as aprocess, and how this process can be used to create a betterquality of experience across the entire customer journey. Experience Design also serves as a reference tool forboth designers and business leaders to help teams collaborate moreeffectively and to help keep focus on the quality of theexperiences that are put in front of customers. Explains how to use experience-centric design for bettercustomer engagement Offers a framework for thinking and talking about "experiencedesign," from a company and customer perspective Authors Patrick Newbery and Kevin Farnham are the ChiefStrategy Officer and CEO of Method respectively, anexperience design company that solves business challengesthrough design to create integrated brand, product, andservice experiences Improve the quality of the experiences customers have with yourcompany and watch engagement soar.

Experience Design
  • Author : Patrick Newbery,Kevin Farnham
  • Publisher : John Wiley & Sons
  • Release Date : 2013-08-08

Bridge the gap between business and design to improve thecustomer experience Businesses thrive when they can engage customers. And, whilemany companies understand that design is a powerful tool forengagement, they do not have the vocabulary, tools, and processesthat are required to enable design to make a difference.Experience Design bridges

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Digital Experience Design
  • Author : Linda Leung
  • Publisher : Intellect Books
  • Release Date : 2008

Publisher description: "This book offers extensive research into multi-disciplinary forms of digital experience design. It includes unique autobiographical accounts of people working in the experience design industry today. It examines the growth in digital experience design and how offline worlds inspire online design through the lenses of other disciplines. Although

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Urban Experience and Design
  • Author : Justin B. Hollander,Ann Sussman
  • Publisher : Routledge
  • Release Date : 2020-10-15

Embracing a biological and evolutionary perspective to explain the human experience of place, Urban Experience and Design explores how cognitive science and biometric tools provide an evidence-based foundation for architecture and planning. Aiming to promote the creation of a healthier and happier public realm, this book describes how unconscious responses

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Agile Experience Design
  • Author : Lindsay Ratcliffe,Marc McNeill
  • Publisher : New Riders
  • Release Date : 2011-11-22

Agile development methodologies may have started life in IT, but their widespread and continuing adoption means there are many practitioners outside of IT--including designers--who need to change their thinking and adapt their practices. This is the missing book about agile that shows how designers, product managers, and development teams can

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Experience Design 1
  • Author : Nathan Shedroff
  • Publisher : Waite Group Press
  • Release Date : 2001

Demonstrates online and interactive media design fundamentals for digital design professionals, covering technology, aesthetics, interactivity, brand, language, feedback, adaptivity, user behavior, perception, metaphors, and creativity.

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Experience Design
  • Author : Marc Hassenzahl
  • Publisher : Morgan & Claypool Publishers
  • Release Date : 2010

In his In the blink of an eye, Walter Murch, the Oscar-awarded editor of The English Patient, Apocalypse Now, and many other outstanding movies, devises the Rule of Six -- six criteria for what makes a good cut. On top of his list is "to be true to the emotion

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Narrative Environments and Experience Design
  • Author : Tricia Austin
  • Publisher : Routledge
  • Release Date : 2020-05-07

This book argues narrative, people and place are inseparable and pursues the consequences of this insight through the design of narrative environments. This is a new and distinct area of practice that weaves together and extends narrative theory, spatial theory and design theory. Examples of narrative spaces, such as exhibitions,

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Eye Tracking in User Experience Design
  • Author : Jennifer Romano Bergstrom,Andrew Schall
  • Publisher : Elsevier
  • Release Date : 2014-03-12

Eye Tracking for User Experience Design explores the many applications of eye tracking to better understand how users view and interact with technology. Ten leading experts in eye tracking discuss how they have taken advantage of this new technology to understand, design, and evaluate user experience. Real-world stories are included

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Exploring Experience Design
  • Author : Ezra Schwartz
  • Publisher : Packt Publishing Ltd
  • Release Date : 2017-08-30

Learn how to unify Customer Experience, User Experience and more to shape lasting customer engagement in a world of rapid change. About This Book An introductory guide to Experience Design that will help you break into XD as a career by gaining A strong foundational knowledge Get acquainted with the

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Sustainable Customer Experience Design
  • Author : Bert Smit,Frans Melissen
  • Publisher : Routledge
  • Release Date : 2018-05-30

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and

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Visitor Experience Design
  • Author : Noel Scott,Jun Gao,Jianyu Ma
  • Publisher : CABI
  • Release Date : 2017-08-18

Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from

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From UXD to LivXD
  • Author : Sylvie Leleu-Merviel,Daniel Schmitt,Philippe Useille
  • Publisher : Wiley-ISTE
  • Release Date : 2019-04-30

Living eXperience Design – the design of life experiences – is an extension of user experience design (UXD). The context comprises usage and practice in real contexts in which spatial, urban, social, temporal, historical and legal dimensions are considered. Reflecting upon LivXD is to examine the whole experience of a target audience

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Experience Design
  • Author : Peter Benz
  • Publisher : Bloomsbury Publishing
  • Release Date : 2014-12-18

How can we design better experiences? Experience Design brings together leading international scholars to provide a cross-section of critical thinking and professional practice within this emerging field. Contributors writing from theoretical, empirical and applied design perspectives address the meaning of 'experience'; draw on case studies to explore ways in which

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Experience Design
  • Author : Patrick Newbery,Kevin Farnham
  • Publisher : John Wiley & Sons
  • Release Date : 2013-08-08

Bridge the gap between business and design to improve thecustomer experience Businesses thrive when they can engage customers. And, whilemany companies understand that design is a powerful tool forengagement, they do not have the vocabulary, tools, and processesthat are required to enable design to make a difference.Experience Design bridges

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Museum Experience Design
  • Author : Arnold Vermeeren,Licia Calvi,Amalia Sabiescu
  • Publisher : Springer
  • Release Date : 2018-02-15

This state-of-the-art book explores the implications of contemporary trends that are shaping the future of museum experiences. In four separate sections, it looks into how museums are developing dialogical relationships with their audiences, reaching out beyond their local communities to involve more diverse and broader audiences. It examines current practices

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